questions?

I will accept a return of any unused labels within 30 days of receiving your purchase. To be eligible for a return, your label must be in the same condition that you received it, unused, unsewn and with its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact me. If your return is accepted, I’ll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Returns will be made via your original payment method. Please note that I will not be able to refund any postage costs associate with returns.

I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

The simplest way to exchange your labels is to return the purchase and then complete a new order. Contact me and let’s figure this out!